Financial Protection

Bike Weekender is brought to you by Karibuni Ltd.

We can assure you that your money is safe with us and we undertake a number of important steps to offer you the correct financial protection.

This is usually not the case when you book elements independently, so booking through a reputable tour operator (such as Karibuni) is often safer than ‘doing it yourself’.

We know that people can sometimes be concerned with paying money to an internet business, and various recent high-profile holiday company failures have done nothing to improve the image of the travel industry, so below we outline the steps we take to protect your money.

About Karibuni Financial Protection

Karibuni Ltd has been in operation since 2000 and meets the requirements of the 1992 EU Package Travel Regulations for Tour Operators regarding financial protection.

Independent UK Trust Account

We take all payments for holidays booked with us into an independently operated UK based trust account.

Our customers’ money is only released from this account to Karibuni Ltd after their trip has been completed.

This means that Karibuni Ltd has no access to money paid for holidays that have not yet been delivered. This money is held in trust, and is not accounted for as a sale by Karibuni Ltd until this happens.

This means that in the unlikely event of insolvency, money for future holidays would be returned to customers in full and would not be pursuable by any companies or individuals who were owed money by Karibuni Ltd.

This arrangement applies to all payments you make to us, whether by bank transfer, cheque or credit card.

For additional peace of mind we are able to take payments by credit card; this gives you an extra layer of financial protection backed by Visa or Mastercard.

For specific details of this protection please refer to your bank or other provider of your specific credit card. Please note that in line with EU legislation there are no credit card or transaction fees.

Our payment solution and self-assessment process concerning the secure handling of credit card data are certified as complying with the Payment Card Industry Data Security Standard (PCI DSS).